Case guide
After a car crash: safety, reports and the next records
Put safety and needed medical care first. Report the crash and save the facts you can gather safely.
Updated Oct 4, 202622 sources
See If You Qualify
Free · No obligation · About 2 minutes
Updated Oct 4, 202622 sources
This may apply to you if
- Describe the crash, date, location and your role.
- Bring injury, care, car damage and work-loss records you have.
- Show policy papers, claim notices and any offer or signed agreement.
The short answer
- What should I do first at the scene?
- Stop and attend to safety. Call 911 if there are injuries. Gather details only when it is safe to do so. [3]
- Which details should I save before they become hard to recall?
- Keep the time, location and vehicles involved. Save the report number and witness contacts. State what you saw without filling gaps. [3]
- Who should I notify about the insurance claim?
- Notify your insurer promptly and keep the claim number. Ask which policy duties and documents apply. Keep copies of what you send. [3]
- What records should I keep as care or repairs continue?
- Keep care bills, repair estimates and work records. Add each new request or response to the file. Mark records you have not yet received as missing. [4]
What rules a case out
Not covered by this case
- This page does not decide your claim or promise payment.
- Personal care, fault, policy terms and filing dates need their own review.
The process
What happens next
- 01
You answer a few questions
About two minutes. Nothing is sent until you agree on the last step and press submit.
- 02
A lawyer looks at it
A lawyer at the firm reads your answers and checks them against the current case criteria.
- 03
The firm decides and gets in touch
If the firm takes your case, you get the terms in writing to read before you sign. You can always say no.
Put safety and needed medical care first. Report the crash and save the facts you can gather safely. Ask about policy duties and legal dates before treating a claim as complete.
What should I do first at the scene?
Stop and attend to safety. Call 911 if there are injuries. Gather details only when it is safe to do so.
California’s accident guide says to move only when safe, notify police and obtain driver, vehicle and witness details. Local reporting duties and the actual situation need their own assessment. Do not put yourself back in traffic or delay care to take a photograph.
Which details should I save before they become hard to recall?
Keep the time, location and vehicles involved. Save the report number and witness contacts. State what you saw without filling gaps.
Scene photographs can show damage, traffic controls and visual obstacles if obtained safely. Record the source of a fact learned from another person. California Courts lists photos, witnesses and reports among evidence examples; no single missing image decides the entire claim.
Who should I notify about the insurance claim?
Notify your insurer promptly and keep the claim number. Ask which policy duties and documents apply. Keep copies of what you send.
The California insurance guide explains that the policy sets coverage, exclusions and the insured person’s duties. The accident guide describes possible statement requests and loss documentation. A first report is not a promise that a particular benefit is available; get unclear requirements explained before assuming the process is finished.
What records should I keep as care or repairs continue?
Keep care bills, repair estimates and work records. Add each new request or response to the file. Mark records you have not yet received as missing.
California Courts uses medical reports, doctor work limits, pay records and repair invoices as proof examples. Keep injury and vehicle-loss items clear. A continuing expense may need later evidence; do not call it a fixed final loss or a guaranteed payment before the actual claim is assessed.
When should I check legal deadlines?
Ask about legal dates early, alongside policy duties. Tell the reviewer who may be involved. An insurer report is not a court filing.
California’s court guide describes different injury, property and government-claim rules, and fact-specific exceptions. Another state needs its own review. Submitting information to an insurer or a website does not itself identify the correct parties, satisfy every notice rule or file a legal complaint.
What should I resolve before signing an offer or hiring a lawyer?
Ask what the document covers and releases. Read the fee and expense terms for any legal work. Keep the written answers with the claim file.
California’s accident guide warns that signing a release can affect recovery rights. The ABA model rule calls for signed written contingent-fee calculations and expense responsibility. Ask about the actual agreement and next step; no standard settlement, free-case guarantee or intake acceptance is stated here.
Find out where you stand.
The review is free and private. Asking for it doesn’t commit you to anything.
Register your interestSources
- NAIC: A Consumer’s Guide to Auto InsuranceNAIC: A Consumer’s Guide to Auto Insurance
- California Department of Insurance: automobile insuranceCalifornia Department of Insurance: automobile insurance · regulator
- California Department of Insurance: So You’ve Had an Accident, What’s Next?California Department of Insurance: So You’ve Had an Accident, What’s Next? · regulator
- California Courts: personal injury and property damageCalifornia Courts: personal injury and property damage · court
- California Courts: before you sue someoneCalifornia Courts: before you sue someone · court
- California Courts: statute of limitationsCalifornia Courts: statute of limitations · court
- New York Legislature: CPLR1411 damages and claimant faultNew York Legislature: CPLR1411 damages and claimant fault · regulator
- CDC: symptoms of mild TBI and concussionCDC: symptoms of mild TBI and concussion · regulator
- CDC: what to do after mild TBI or concussionCDC: what to do after mild TBI or concussion · regulator
- Nelson et al.: original TRACK-TBI recovery cohort, JAMA Neurology2019Nelson et al.: original TRACK-TBI recovery cohort, JAMA Neurology2019 · study
- ABA Model Rule1.5: feesABA Model Rule1.5: fees
- HHS: individual access to health informationHHS: individual access to health information · regulator
- NHTSA Opens Wave of Vehicle Safety Investigations in 2026nhtsa.gov · Mar 4, 2026 · regulator
- NHTSA Opens Multiple Vehicle Safety Investigations in Early 2026nhtsa.gov · Mar 4, 2026 · regulator
- NHTSA Opens Investigation into FSD Collisions in Reduced Visibility Conditionsnhtsa.gov · Mar 18, 2026 · regulator
- NHTSA Opens Multiple New Vehicle Safety Investigationsnhtsa.gov · Mar 18, 2026 · regulator
- NHTSA Opens Wave of Vehicle Safety Investigations in 2026nhtsa.gov · Jul 6, 2026 · regulator
- NHTSA Opens Nine New Vehicle Safety Investigationsnhtsa.gov · Jul 13, 2026 · regulator
- NHTSA Opens Multiple New Vehicle Safety Investigationsnhtsa.gov · Jul 13, 2026 · regulator
- NHTSA Opens New Investigations Into Brake and Engine Failuresnhtsa.gov · Aug 24, 2026 · regulator
- NHTSA Opens Several New Vehicle Safety Investigationsnhtsa.gov · Aug 24, 2026 · regulator
- NHTSA Opens Investigation Into FSD Collisions Amid Wave of 2026 Vehicle Safety Probesnhtsa.gov · Mar 18, 2026 · regulator
Checked against 20 primary sources by People's Justice editors · Updated
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