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The Standard of Care in Telemedicine
Telemedicine providers are held to the same standard of care as in-person providers. The fact that a visit was conducted by video or phone does not reduce the physician's obligations — it does, however, limit their diagnostic capability. A competent telemedicine provider must recognize the inherent limitations of remote assessment and, when physical examination is necessary for adequate evaluation, must advise the patient to seek in-person care. Failure to escalate — telling a patient with chest pain to 'monitor symptoms at home' without ordering in-person cardiac evaluation — is malpractice when the clinical presentation warranted escalation.
Cross-State Licensing and Liability Complexity
Telemedicine creates complex jurisdictional issues because the physician may be licensed in State A but treating a patient located in State B. Most states require telemedicine providers to be licensed in the state where the patient is located at the time of the consultation. Practicing telemedicine without the required license is itself a regulatory violation that strengthens a malpractice claim. The Interstate Medical Licensure Compact (IMLC) has streamlined multi-state licensure for physicians, but many telemedicine providers operate outside its framework. A plaintiff's attorney will analyze where the physician was licensed, where the patient was located, and which state's malpractice law governs when filing a telemedicine malpractice claim.
Key data
Data & Statistics
1 SOURCED FIGURE
Telemedicine malpractice claims increased 400% between 2019 and 2023 as usage surged during the pandemic
Coverys Medical Liability Trend Report 2024
FAQ
Frequently Asked Questions
12 QUESTIONS
Medical malpractice occurs when a healthcare provider — physician, surgeon, nurse, hospital, or other licensed provider — deviates from the accepted standard of care and that deviation causes preventable harm to a patient. The standard of care is defined as what a reasonably competent provider in the same specialty would have done under the same or similar circumstances. Malpractice is not simply a bad outcome — medicine involves inherent risks, and a patient can suffer a serious complication even with perfectly delivered care. To be malpractice, the provider must have acted negligently: doing something a competent provider would not have done, or failing to do something a competent provider would have done.
Dive deeper
Related Guides
24 GUIDES
- Surgical Errors MalpracticeSurgical errors — including wrong-site surgery, retained instruments, and nerve damage — are among the most egregious forms of medical malpractice. Many are classified as 'never events' by The Joint Commission because they should never occur in a properly functioning surgical environment. When they do occur, liability is often clear and damages substantial.
- Informed Consent FailureInformed consent failure is a distinct and often overlooked form of medical malpractice. A physician who performs a procedure without disclosing a material risk — even if the procedure itself is performed perfectly — has violated the patient's right to self-determination and may be liable for all resulting harm. The patient did not agree to the risk that harmed them.
- Nursing Negligence and MalpracticeNurses are independent professionals with their own standard of care — and their own malpractice exposure. Nursing negligence claims commonly arise from pressure ulcers (bedsores) developing from inadequate repositioning protocols, medication administration errors, failure to monitor patients and report deteriorating vital signs, and falls resulting from inadequate fall prevention measures.
- Radiology MalpracticeRadiologists interpret CT scans, MRIs, X-rays, ultrasounds, and mammograms that form the diagnostic foundation for countless clinical decisions. When a radiologist misses a suspicious finding — a pulmonary nodule, a mass, an acute intracranial hemorrhage — patients and treating physicians are left without critical information, potentially resulting in catastrophic delays in diagnosis and treatment.
- Pathology MalpracticePathologists examine tissue specimens, biopsy samples, and cytology slides to diagnose cancer and other serious conditions. A pathology misread — calling cancer benign, or misidentifying the grade of a cancer — can delay life-saving treatment and allow a curable disease to progress to a terminal one. Pathology errors are particularly devastating because tissue diagnosis is considered the definitive 'gold standard' of cancer diagnosis.
- Psychiatric MalpracticePsychiatric malpractice encompasses medication errors unique to psychotropic drugs, failure to conduct adequate suicide risk assessments, failure to implement appropriate levels of monitoring for at-risk patients, and improper discharge of suicidal patients. Wrongful death claims arising from inpatient psychiatric suicide are among the most common psychiatric malpractice claims.
- Pediatric MalpracticePediatric malpractice cases carry the highest long-term financial stakes of any medical specialty — a child injured by negligence may have 70-80 years of care needs ahead of them. Weight-based medication dosing, the diagnostic challenge of children who cannot articulate symptoms, and the unique physiology of pediatric patients create distinct malpractice risk patterns compared to adult medicine.
- Dental MalpracticeDental malpractice includes nerve damage from extractions and implant placement, wrong tooth extraction, anesthesia errors in the dental office, and failure to diagnose oral cancer. Inferior alveolar nerve damage causing permanent numbness or neuropathic pain of the lip, chin, and tongue is the most common source of high-value dental malpractice claims.
- Expert Witness Requirement in Malpractice CasesExpert witnesses are not optional in medical malpractice cases — they are legally required. Without a qualified physician expert who will testify that the standard of care was breached and that the breach caused the patient's harm, a malpractice case cannot survive a motion for summary judgment. Finding the right expert with the right specialty and credentials is one of the most important functions your attorney performs.
- Certificate of Merit RequirementApproximately 30 states require a certificate of merit, affidavit of merit, or expert certificate as a prerequisite to filing a medical malpractice lawsuit. These requirements impose strict timing rules — often attached to or filed within 60-90 days of the complaint. Failure to comply results in dismissal of the case. This pre-filing expert review requirement effectively raises the bar for bringing malpractice claims, making early attorney consultation essential.
- Medical Malpractice Caps by StateApproximately 30 states cap non-economic damages in medical malpractice cases. These caps — ranging from $250,000 in California and Texas to $750,000 in Wisconsin — directly affect the total recovery available to catastrophically injured patients in those states. Understanding your state's cap status is essential when evaluating the potential value of a malpractice claim.
- Misdiagnosis MalpracticeDiagnostic errors — misdiagnosis, delayed diagnosis, and failure to diagnose — are the most common category of medical malpractice and the leading cause of serious malpractice-related harm. When a physician fails to identify a time-critical condition and that failure allows the disease to progress, the consequences can be irreversible.
- Medical Malpractice Statute of Limitations by StateMedical malpractice statutes of limitations are among the most complex deadlines in civil law — varying not only in length but in when they begin to run, the applicability of the discovery rule, the existence of hard repose deadlines, and special rules for minors and foreign objects. Knowing your state's specific timeline is critical from the moment you suspect malpractice.
- Hospital Credentialing NegligenceHospitals are responsible for the physicians they allow to practice within their walls. When a hospital grants surgical privileges to a physician with a documented history of incompetence — prior malpractice claims, disciplinary actions, or training deficiencies — and that physician then harms a patient, the hospital faces direct liability for negligent credentialing, independent of whether the physician's individual conduct was negligent.
- Second Opinion and Documenting Substandard CareA second medical opinion from an independent physician who identifies the original care as substandard is among the most powerful evidence in a malpractice case. It corroborates the expert witness testimony your attorney will retain, demonstrates that the deviation from the standard of care was apparent to another clinician, and provides early documentation of the timing of your discovery of the negligence — critical for the statute of limitations.
- How to Obtain Your Medical RecordsMedical records are the foundation of every malpractice case — they are the objective, contemporaneous record of what the provider did, when they did it, and what they found. Patients have a federal right under HIPAA to access and obtain copies of their records. Knowing how to request complete records — including imaging, pathology, operative reports, fetal heart rate tracings, and nursing notes — is the essential first step in any malpractice investigation.
- Medical Malpractice Insurance and Understanding DefendantsMedical malpractice insurance is the practical mechanism through which malpractice claims are resolved. Understanding policy types (claims-made vs. occurrence), typical coverage limits, and which defendants carry what insurance is essential for evaluating the realistic recovery potential of a malpractice case. Policy limits directly influence settlement strategy.
- Delayed Diagnosis of CancerDelayed cancer diagnosis is the single most litigated category of medical malpractice in the United States. When a cancer that was detectable and treatable at an earlier stage is missed, the harm is a reduced chance of survival — a probabilistic harm courts have learned to quantify through oncology expert testimony.
- Medication Errors MalpracticeMedication errors — wrong drug, wrong dose, wrong route, drug interactions, and failure to dose-adjust for organ impairment — harm over 1 million patients annually in the United States according to AHRQ. When a medication error causes serious injury, the prescribing physician, administering nurse, dispensing pharmacist, or hospital system may be liable.
- Birth Injury MalpracticeBirth injuries caused by obstetric negligence — particularly hypoxic-ischemic encephalopathy, cerebral palsy, and Erb's palsy — represent the highest-value category of medical malpractice claims. A child with severe cerebral palsy may require $10 million to $20 million or more in lifetime care, and juries respond powerfully to evidence of a preventable injury to a newborn.
- Anesthesia Errors MalpracticeAnesthesia errors — from allergic reaction management failures to dosage miscalculations and anesthesia awareness — can cause permanent brain damage, cardiac arrest, and death even in otherwise healthy surgical patients. Anesthesiologists and CRNAs are held to rigorous standards of pre-operative assessment and intraoperative monitoring.
- Hospital Negligence and LiabilityHospitals are not merely passive settings for physician malpractice — they have independent legal duties to patients, including the duty to credential competent physicians, maintain safe staffing levels, implement evidence-based safety protocols, and maintain properly functioning equipment. When a hospital fails in these institutional duties, it bears direct corporate liability for the resulting patient harm.
- Emergency Room MalpracticeEmergency room malpractice is among the most common and most deadly forms of medical negligence. The time pressure, crowded conditions, and diagnostic uncertainty of the ER create conditions where missed diagnoses — of heart attacks, strokes, pulmonary embolisms, and sepsis — kill patients who presented with treatable conditions.
- Failure to Diagnose SepsisSepsis kills approximately 270,000 Americans annually and is one of the most time-sensitive medical emergencies in existence. The 'golden hour' concept for sepsis treatment — early broad-spectrum antibiotics and IV fluids within the first hour of recognition — has been validated by extensive clinical research. When hospital staff fail to implement sepsis protocols despite meeting SIRS criteria, the resulting septic shock and organ failure constitute clear malpractice.
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