Who qualifies

Game purchase disputes and injury claims

A purchase dispute and a gaming-injury claim need different proof. Ask which issue is being checked before treating a refund as damages.

See If You Qualify

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Updated Oct 4, 20269 sources

This may apply to you if

  • Ask a clinician about gaming that has caused serious problems in daily life.
  • Have the game names, use dates and harm records ready for an individual claim check.
  • Ask the firm to explain its rules; a health diagnosis alone does not establish a claim against a company.

What the public record says

These are cited sources. Their inclusion does not imply that they endorse People’s Justice or reviewed this page.

World Health Organization · Publisher of clinical classification guidance

Finding: WHO describes gaming disorder as loss of control, games taking over daily life, and continued play despite harm. Its October 22, 2020 guidance says diagnosis also requires serious harm to daily functioning.

WHO questions and answers on gaming disorder (opens in a new tab) · Oct 22, 2020 · Checked Oct 3, 2026

Karen K. Caldwell · United States Judicial Panel on Multidistrict Litigation · Chair of the Panel listed in this order

Finding: The Panel’s December 10, 2025 order refused to group the gateway-game claims in one federal court. The order concerns case grouping, not a finding that a game caused a child’s harm.

Gateway-game order denying transfer (opens in a new tab) · Dec 10, 2025 · Checked Oct 3, 2026

The evidence and its limits

World Health Organization · 2020

WHO guidance on gaming disorder

Design:
Agency review
Participants:
WHO’s guidance reviews evidence and expert views; it gives no study participant count.
Finding:
WHO’s definition requires loss of control, games taking priority, continued play despite harm, and serious effects on daily life.
Main limitation
This is clinical guidance, not a study that tests one game. It does not prove that a company caused your child’s harm or decide whether a claim qualifies.

Read the source: WHO guidance on gaming disorder (opens in a new tab) · Checked Oct 3, 2026

The short answer

Who may have a claim about a game purchase?
A claim needs the purchase and law checked. FTC’s Fortnite page describes one unwanted-purchase program. It is not a rule for every game or new claimant. [7]
What is not covered by calling a purchase a loot box?
The FTC staff report describes randomly assigned virtual items. It does not find every product illegal. The product and law need their own check. [8]
What if a family also has a health concern?
WHO’s care guide is separate from FTC’s refund program. Neither proves a company caused harm to your child. Ask a provider and lawyer to address their own questions. [3]
Which documents distinguish the proposed claim?
Start with receipts, the offer and any dispute response. A civil claim explains harm and what the person seeks. Ask which facts are needed for your question. [9]

What rules a case out

Not covered by this case

  • This page does not decide a personal claim, diagnosis, filing deadline or payment.

The process

What happens next

  1. 01

    You answer a few questions

    About two minutes. Nothing is sent until you agree on the last step and press submit.

  2. 02

    A lawyer looks at it

    A lawyer at the firm reads your answers and checks them against the current case criteria.

  3. 03

    The firm decides and gets in touch

    If the firm takes your case, you get the terms in writing to read before you sign. You can always say no.

The criteria attorneys check

  1. 01

    Ask a clinician about gaming that has caused serious problems in daily life.

  2. 02

    Have the game names, use dates and harm records ready for an individual claim check.

  3. 03

    Ask the firm to explain its rules; a health diagnosis alone does not establish a claim against a company.

Who may have a claim about a game purchase?

A claim needs the purchase and law checked. FTC’s Fortnite page describes one unwanted-purchase program. It is not a rule for every game or new claimant.

Identify the transaction, account and concern before asking about a remedy. Explain whether the question is a charge you did not want, a product description or alleged health harm. Do not assume those questions share one deadline or claim process.

What is not covered by calling a purchase a loot box?

The FTC staff report describes randomly assigned virtual items. It does not find every product illegal. The product and law need their own check.

Keep the offer description and receipt if you have them. Ask whether the reward was random, known in advance or earned without a separate charge. Do not apply a headline about another country’s law without checking the actual jurisdiction.

What if a family also has a health concern?

WHO’s care guide is separate from FTC’s refund program. Neither proves a company caused harm to your child. Ask a provider and lawyer to address their own questions.

Organize purchase records and care concerns separately. Ask before sharing health records for a billing dispute. This page does not supply a treatment recommendation, diagnosis or game-specific acceptance rule.

Which documents distinguish the proposed claim?

Start with receipts, the offer and any dispute response. A civil claim explains harm and what the person seeks. Ask which facts are needed for your question.

Ask the lawyer to distinguish the purchase design from the legal basis for a claim. Keep transaction records and care concerns separate. Ask what further facts are needed before choosing a proposed next step.

What deadline should I ask about for loot-box claims?

List purchases and claimed harm apart. Ask which claim and time rule fit; a refund does not cover every loss.

What happens after I ask about loot-box claims?

Ask if the lawyer would check spending, health harm or another claim. Read the work and costs before treating these as one case.

Find out where you stand.

The review is free and private. Asking for it doesn’t commit you to anything.

Ask a law firm to review your case

Questions about this guide

Are loot boxes legally classified as gambling in the United States?

Loot boxes have not yet been definitively classified as gambling under U.S. federal law, but the legal landscape is evolving rapidly. The core legal question is whether loot box rewards constitute “prizes” under state gambling statutes. Belgium has already banned loot boxes as gambling, the Netherlands fined EA €10 million for FIFA loot boxes, and the British Columbia Supreme Court certified a class action finding that loot-box-as-gambling claims raise triable issues. In the U.S., multiple states have introduced legislation to regulate or ban loot boxes in games marketed to children. The Protecting Children from Abusive Games Act at the federal level would prohibit loot boxes and pay-to-win mechanics. Research showing that loot box spending is correlated with problem gambling in adolescents strengthens the case for legal classification.

Do game companies disclose loot box odds?

Not from the WHO source alone. It defines gaming disorder as a health condition and does not address loot box disclosure rules. Check the game records and the law that applies before drawing a legal conclusion.

Source: WHO: Gaming disorder · as of Oct 7, 2026

Can I sue for loot box purchases my child made without my permission?

Not from the WHO source alone. It defines gaming disorder as a health condition and does not decide legal eligibility, refunds, or deadlines. A lawyer can compare purchases, consent facts, and state law.

Source: WHO: Gaming disorder · as of Oct 7, 2026

Which games have the most predatory loot box systems?

Mobile games like Raid: Shadow Legends and numerous others also employ aggressive gacha and loot box systems. The common thread is the use of variable-ratio reinforcement with low odds and high psychological impact.

Sources

  1. JPML December 10, 2025 gateway-game transfer denialJPML December 10, 2025 gateway-game transfer denial · court
  2. JPML June 5, 2024 transfer denialJPML June 5, 2024 transfer denial · court
  3. WHO: gaming disorderWHO: gaming disorder
  4. ABA Model Rule 1.5: feesABA Model Rule 1.5: fees
  5. Medical record access: 45 CFR 164.524Medical record access: 45 CFR 164.524 · regulator
  6. SDNY court guide: filing time limitsSDNY court guide: filing time limits · court
  7. FTC Fortnite unwanted-purchase refund page
  8. FTC loot-box workshop staff perspective, August2020
  9. U.S. Courts civil-case guide

Checked against 9 primary sources by People's Justice editors · Updated

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People's Justice research team · Updated Oct 4, 2026